Last updated on March 14, 2024.
Effective Date: 9 August 2025
1. Introduction
Refine Plastic & Aesthetic Surgery Centre (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, and protect the personal data of visitors to our website, refineplasticsurgery.co.ke (the “Website”), and explains your rights under the Data Protection Act, 2019 of Kenya.
By using our Website, you consent to the collection and use of your personal information as described in this policy.
2. Information We Collect
We may collect the following types of personal information from you:
- Contact Information: When you fill out a contact form, request a consultation, or subscribe to our newsletter, we may collect your name, email address, phone number, and any other information you provide.
- Website Usage Data: We automatically collect information about how you interact with our Website. This may include your IP address, browser type, operating system, referral source, pages visited, and the dates and times of your visits. We collect this data using cookies and similar technologies.
- Health Information: In the course of a consultation or treatment, we will collect sensitive personal information, including your medical history and health data. This information is handled with the utmost confidentiality and is subject to our professional and legal obligations.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Respond to Your Inquiries: We use your contact information to respond to your questions, schedule consultations, and provide the information you have requested.
- To Provide Medical Services: If you become a patient, your health information will be used to provide safe and effective medical and surgical care.
- To Improve Our Website: We use usage data to analyze and understand how visitors use our Website, which helps us improve its functionality, content, and user experience.
- For Marketing and Communications: With your consent, we may use your contact information to send you updates, newsletters, and promotional materials about our services. You have the right to opt out of these communications at any time.
- For Legal and Regulatory Compliance: We may use your information as necessary to comply with legal obligations, enforce our terms and conditions, and protect our rights or the safety of others.
4. Data Protection and Security
We are committed to securing your personal information. We have implemented appropriate physical, technical, and administrative safeguards to protect your data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Disclosure of Your Information
We will not sell, rent, or lease your personal information to third parties. We may share your information with:
- Our Staff and Medical Professionals: To provide you with medical services, your information will be shared with the relevant doctors, nurses, and administrative staff at our clinic.
- Service Providers: We may engage third-party companies or individuals to perform services on our behalf (e.g., website hosting, IT support, payment processing). These third parties are obligated to use your data only as necessary to perform these services and are bound by confidentiality agreements.
- Legal and Regulatory Authorities: We may disclose your information if required by law or in good faith belief that such action is necessary to comply with a legal obligation, protect our rights, or ensure public safety.
6. Your Rights under the Data Protection Act, 2019 (Kenya)
As a data subject, you have the following rights:
- Right to be Informed: You have the right to be informed about how we collect and use your data.
- Right of Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (The “Right to be Forgotten”): You can request the deletion of your personal data, subject to certain legal exceptions.
- Right to Object: You have the right to object to the processing of your personal data for certain purposes.
- Right to Restrict Processing: You can request that we limit the way we use your personal data.
- Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details below. We may require proof of your identity to process your request.
7. Cookies
Our Website uses cookies to enhance your Browse experience. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but please note that some parts of the Website may not function properly as a result.
8. Third-Party Websites
Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page will indicate when the last changes were made. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
info@refineplasticsurgery.co.ke
Kenital Plaza, Off Ngong Road, Nairobi, Kenya.